The Y strives to understand why a member is choosing to leave us and to the best of our ability seeks to resolve any issues or dissatisfaction a member may have. Losing valuable members of our family is something we take very serious. We often find that members prefer to stay with the Y and any issues can be resolved. However, we also understand that circumstances may arise that cannot be avoided and the difficult decision to leave the Y is necessary.
Effective January 1, 2017 the YMCA of Central Ohio will require 30 days written notice of membership cancellation. Our current policy allows a member to cancel in writing, 5 days (not business days) prior to their bank draft date. This practice has proven to cause issues of unanticipated bank drafts, lengthy processes for refunds, difficulty in timely communication with banking institutions and more.
As you know, joining the YMCA of Central Ohio is not a contract-based membership and we do not charge a cancellation fee which is very common in the industry. Therefore, this is a policy that is more closely aligned with most standard business policies.
Thank you for being a valued YMCA member.
Frequently Asked Questions
What is changing?The YMCA of Central Ohio is updating its Membership Cancellation Policy, effective January 1, 2017.
Our current policy allows a member to cancel in writing 5 days (not business days) prior to their bank draft date. The new policy will require 30 days notice of cancellation in writing.
How will this affect my membership if I need to cancel?If a member cancels without providing the required 30 days written notice, the member will experience an additional bank draft before their membership is officially canceled. Regardless, a notice of written cancellation is still required.
Why is the cancellation policy changing?Our current policy’s time frame does not provide the Y enough time to submit updated information to banking institutions. This practice has proven to cause issues of unanticipated drafts, overdrafts, lengthy processes for refunds, difficulty in timely communication with banking institutions and more.
Additionally, the Y strives to understand why a member is choosing to leave us and, to the best of our ability, seeks to resolve any issues or dissatisfaction a member may have.With such a short time frame currently offered for cancellation, we lose valuable members of our family. We often find members prefer to stay with the Y and any issues can be resolved quickly.
Since YMCA memberships are not contract-based and no cancellation fee is charged, which is very common in the industry, this is a policy that falls in line with most standard business practices.
How does this change benefit members?When a member makes the difficult decision to leave the Y and provides the required 30 days written notice, they can feel comfortable knowing they will not be drafted unexpectedly after 30 days or worry about having sufficient funds to cover an unexpected draft. Additionally, this will prevent members from having to wait for a refund which is a common occurrence with the current five day policy.
Members who have provided the required 30 days notice will still have access to the Y to utilize the remaining days of their membership, guest passes and accessibility to classes and programs at the member rate.
Finally, if a member has had an unsatisfactory experience, we want to make every effort to correct an issue to the member’s satisfaction.