IMPORTANT PAYMENT POLICY CHANGE
This November, the YMCA of Central Ohio changed software and merchant service providers. This affects anyone who pays by Electronic Funds Transfer (EFT) or credit card. This change will apply to Child Care payments beginning in January, with your first draft scheduled on January 3, 2020. There are three significant changes due to the new provider.
Please read carefully the information below:
- The new merchant service provider will process Split Billing between two parents differently than our current provider. If you are set up for Split Billing, you will receive additional information regarding your payment options.
- Effective January 1, 2020: If a Child Care payment is attempted by Electronic Funds Transfer (EFT) or credit card and is rejected for any of the reasons below, the customer will be charged a $20.00 non- refundable fee for returned payment. This includes:
- Insufficient funds
- Incorrect account information provided
- Lost/stolen card
- Any other reason payment may be rejected
- Effective December 1, 2019 this fee will apply to any auto-payed purchase such as:
- Membership
- Programs
How to help avoid fees:
- Keep payment details up-to-date
- Be aware of withdrawal/draft dates
- Switch to bank draft, which allows fees to be withdrawn directly from checking, money market or savings account
- Alert the YMCA when account information is stolen or compromised
Thank you for your understanding as we continue to work on providing the best customer experience possible for all of our members.