+ Do I have to wear a mask?

1. Members must wear a mask unless they are actively working out. Examples, included, but not limited to:

  • Entering & Exiting the Facility
  • Cleaning Equipment
  • Walking Between Exercises on the Wellness Floor
  • All Common Areas - Pool Deck, Locker Room, etc
  • While in Between Sets in the Free Weights & Weight Machines Areas

2. Members need to provide their own mask upon entry.

+ If I don’t have a mask, will there be one given to me by the YMCA?

Bringing and wearing a mask or facial covering is the responsibility of each member. We do not have a supply of masks on hand out to give to members.

+ Will you be checking temperatures before entering the Y?
  • YMCA staff are required to have their temperature taken upon entry to the Y. This will happen at a Safety Station located outside of the Y.

  • Staff or members with a temperature of 100.0 will not be allowed to enter for the day.

+ Are there capacity limits in place?

Yes. Following guidelines from the Governor, we will have reduced capacity at each location as well as require reservations for group exercise classes and pools. At times of full capacity, you will be asked to wait in a designated area until space is available. Building occupancy will be tracked by special software intended for this specific purpose.

+ How will physical distancing be enforced?

Floor markers and signage will be posted throughout the branch to promote social distancing. Members and staff should stay at least six feet away from others whenever possible. Spacing of equipment, reservation system for group exercise, pools and other items throughout the building has been designed to reinforce distance.

+ What is your cleaning protocol?

Members are asked to use the supplied CDC recommended disinfectant before and after they use the exercise equipment. Staff will increase the frequency of cleaning high-touch surfaces. Staff will also perform regular and routine deep cleaning practices in the middle of the day and at closing.

+ How do I know it is safe to come back?

We are doing everything possible to keep our Ys safe and clean, but only you can make the decision what is right for you. We have implemented strict cleaning protocols as well as safety measures to help decrease the spread of germs.

+ What can I bring into the Y?

We ask that you only bring a facial covering, personal workout towel, and a filled bottle of water. We will not be able to store belongings at the Welcome Desk and our lockers will be at a reduced capacity as well.

+ I put my membership on hold, how do I reactivate it?

There are a couple of ways you can request to reactivate your membership.

  • When members placed their membership on hold, we committed to automatically restarting your membership when the Y reopens. You do not have to do anything to restart your membership once your home branch resumes operation.

  • You may also place a hold on your membership by visiting, https://ymcacolumbus.org/break​.

+ I continued paying my membership dues during the closure as a sustaining member, when will I get my tax deductible letter?

Our Sustaining Members will begin receiving tax acknowledgements in the couple of weeks following the reopening of our facilities, when dues are no longer able to be counted as donations. This will help us accurately report the full amount of your gift through these past months. If you have any other questions about giving to the YMCA of Central Ohio, please reach out to ​development@ymcacolumbus.org​.

+ I don't want to come back when the Y opens, what can I do with my membership?

We understand that some members may not be ready to return to the Y when we resume operations. Please contact us using ​support@ymcacolumbus.org​ OR complete the online hold or cancel form available on our website to indicate your membership preferences.

+ I want to come back but I can no longer afford my membership rate, what can I do?

Serving everyone in our community is part of our mission! If membership pricing is a barrier for you or your family, please speak with the staff at your branch to complete our Membership for All application. Read more about it at ​https://ymcacolumbus.org/join/financial-assistance

+ Are the pools open?

Pools at select locations are open for lap swimming and family swim time and require a reservation. We will increase services and hours as soon as possible; our re-opening is happening on an evolving basis. Find out more, https://ymcacolumbus.org/swimming/pool-reservation-policies

+ Can I resume with personal training that I had already purchased?

Yes. Personal training has returned at select YMCA of Central Ohio locations. If you have purchased personal training sessions, please ​contact us using support@ymcacolumbus.org.

Can I bring a guest with me?

Not at this time. During Phase 1, only active YMCA members will be able to access the Y.

When will group exercise classes be available again?

Group exercise classes are taking place at select YMCA locations and require a reservation. We will increase services and hours as soon as possible; our re-opening is happening on an evolving basis. Find out more, ​https://ymcacolumbus.org/health-fitness/group-fitness-classes