'We appreciate this program immensely. Each child enjoys 1:1 time with a teacher, who are incredibly engaged, playing with the kids and helping with homework."
-Y CLUB PARENT, 2018 SURVEY
What Parents Want* |
How We're Doing* |
|---|---|
| #1 Safe, Secure Environment | 95% agree their child is physically and emotionally safe |
| #2 Positive Adult Role Models | 94% agree their child is surrounded with caring adults |
| #3 Build Social Skills & Friendships | 99% agree their child gets to socialize with other children |
| #4 Physical Activity | 96% agree the program helps their child be more active |
| #5 Time to Be a Kid | 95% agree their child is able to play freely with their friends |
*JANUARY 2018 Y CLUB PARENT SURVEY, N = 400+
Parents were asked to rank 8 program outcomes in terms of importance including making meaningful progress on homework and structured enrichment programming. In a follow up question, parents were asked how the Y is doing meeting those stated outcomes.
ALSO RANKED IMPORTANT BY PARENTS:
#6 My child makes meaningful progress on their homework at Y-Club
#7 My child receives additional structured educational enrichment at Y-Club
#8 My child has a healthy snack at Y-Club.
2013-2017 Survey Averages
Parents agree our program provides:
94% AVG - Safe, secure environment
92% AVG - Positive adult role models
95% AVG - Place to make new friends & learn new skills
93% AVG - Healthy habits with physical activity & healthy snacks
87% AVG - Daily homework help
Net Promoter Score Question: “On a scale of 1-10, how likely are you to recommend YMCA Y Club to a friend or family member?” The Net Promoter question is a research-based worldwide metric used to measure and improve customer loyalty to a product or service. A score of 70 or above is considered World Class.